At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We’re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

At Bayer we always start by listening – because our customers are at the heart of everything we do. The needs of our customers and the challenges facing society inspire us to develop ideas that improve people’s lives. As part of the Bayer team, each of us needs to thoroughly understand and support our customers in order to deliver products and solutions that matter – now and in the future.

We are looking for a Customer Engagement Specialist to work for Bayer Pharmaceutical in the Finnish market and be part of an exciting journey where the needs of our customers and our vision "We are bold teams advancing Nordic Healthcare" is in the center of everything we do. This is a permanent field-based position with a strong focus on customer interaction and collaboration. We work in the DSO (Dynamic Shared Ownership) spirit meaning individual empowerment and accountability, a strong customer and outcomes focus with a good possibility of development within and beyond current role.

YOUR TASKS AND RESPONSIBILITIES

• Orchestrates and executes customer omni-channel engagements in defined territory/accounts aligned to decided campaigns
• Tailors information and channel choice based on HCPs' preference, to build trustful & long-term customer relationships. Establishes and maintains contacts with thought leaders / stakeholders and customers
• Achieves territory / accounts sales, growth, and market share targets for assigned brands
• Self-develops with latest clinical data, brand strategy and tactics, competitive landscape, and standard tools
• Enriches the customer understanding by capturing it in the CRM system and takes advantages of the technology and valuable data and insights
• Digital savvy: Utilizes the advantages of digital solutions to ensure a holistic customer experience and satisfaction through data driven decisions
• Leverages multidisciplinary collaboration to maximize customer experience
• Must follow local Compliance code, local laws and policies

WHO YOU ARE

• University degree or comparable education in medicine, commercial, pharmaceuticals or similar
• Experience in pharmaceutical sales (preferable), KAM working and digital savvy
• Strong digital mindset, capabilities, and confidence towards omnichannel usage
• Strong ability to think economically and act accordingly
• Willingness and ability to adapt quickly to changes
• Very good networking skills and the ability to organize him/herself
• High independence and intrinsic motivation
• Willingness to work in a team
• Ability to balance customer orientation with business objectives
• Fluent in Finnish and English

JOIN TEAM BAYER!

With our move to Dynamic Shared Ownership (DSO), you'll experience a working environment that's more hands-on and impactful, just like working in a startup.

Imagine taking on exciting entrepreneurial projects through a talent marketplace. Enjoy a flatter hierarchy, and benefit from a culture that thrives on fast, direct peer-to-peer feedback. Expect to take on more responsibility, with fewer layers of bureaucracy. It's your chance to forge your own path based on your skills and interests.

We embrace diversity by providing an inclusive work environment in which you are welcomed, supported, and encouraged to bring your whole self to work.

CONTACT DETAILS

If you find this job interesting and want to know more, please contact Mikko Heikkinen, Country Manager Finland, mikko.heikkinen@bayer.com, or mobile +358 40 3535 169 preferably February 24^th between 12–13 or 25^th between 14–16.

We encourage you to start your application now and by Monday March 3^rd, 2025 at the latest.

Functional area: Marketing

Seniority level: Professional

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